As a Home Care Company Add care while you're not there

Frequently Asked Questions

• What about privacy?

  Privacy is often the #1 concern for smart speakers which is why Constant Companion's service is so important. With Constant Companion's secure private network, your privacy is guaranteed against hacking, loss of personal data, and other privacy issues - guaranteed with a $3 million privacy protection policy. 

• How does Companion work?

  Companion is a powerful medical alert and personal emergency response system (or "PERS") that works hands-free with Smart Speakers - your choice of Google, Siri, or Alexa.

  Breakthrough: No Pendant or Panic Button Needed. Wearables are often forgotten - and left on the nightstand. They can't save you if you don't have them on.

  • Smart Speaker hears your voice (throughout your home)
  • Emergency? Use the "Call for Help" feature
  • Connects you instantly (hands-free) to Companion professional help 24/7

• Why is this better than an alert pendant or button?

  Wearables are often forgotten - and left on the nightstand. They can't save them if they don't have them on. A recent study showed that 83% of people involved in an accident were not wearing their pendants or near their alarms.

• Do they really need a medical alert?

  In the critical moments of a medical emergency, shower emergency or home intrusion - they may not be able to reach a phone. If they live alone - that can spell disaster. Companion services can help seniors remain independent and possibly avoid a retirement home by sending help fast in the event of a medical, fall, slip in the shower or home invasion emergency. Senior health and longevity is as simple as a "Call for Help" allowing independent seniors to live alone without ever being alone.

  Constant Companion’s medical alert system provides emergency assistance 24/7 with Smart Speaker voice technology and Companion “Call for Help”. Live a better and safer life by re-establishing independence and offering peace of mind for family and friends. With a host of other valuable skills and features, Smart Speaker voice technology and Constant Companion have you covered!

• Why is Companion “Call for Help” better than calling 911?

  With a standard 911 call, it may take up to 60 seconds to be connected with an operator. During times of distress, time is crucial. Whether a fall or other medical emergency impairs mobility, the sooner that help arrives the better the outcome may be.

  When using Constant Companion, you no longer need to be in reach of a telephone. You simply ask Smart Speakers to “Call for Help” and our urgent response center will typically respond in less than 8 seconds on average and communicate via 2 way voice through your Echo Dot. They will confirm the emergency and be able to relay vital, personal information to the paramedics including your exact location.

• How is the system more reliable in rural communities?

  First of all, the smart router can use the member’s home internet OR the cellular wi-fi as needed. When cellular is needed, the router can choose from over 200 national and local cellular networks to connect your member to the strongest signal. This helps stabilize reliability even in remote and rural areas.  

• What instructions are included with the system?

  A User Guide is included in the box with each system. The User Guide gives you everything you need to know to plug in the router and the devices. It also explains how to call Customer Care, test your Call for Help (if applicable), set reminders, make a video call, and all the basics you need to get started. It has a glossary and a simple troubleshooting section (for example, unplug the device, wait a minute, and plug it back in).